Frequently Asked Questions
Everything you need to know about your VOGRACE order.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days, while express shipping arrives within 3-5 business days after the production period is complete.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn and unwashed items. Please contact our support team to initiate a return or exchange process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What materials are used in your apparel?
VOGRACE is committed to quality; we use premium organic cotton, recycled polyester, and sustainable dyes to ensure our fashion is both comfortable and eco-friendly.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.